SAP CRM covers all the processes involved in an organizational customer relationship module including sales, services, ecommerce, operations, business analysis and direct support.
SAP CRM Solution Overview
SAP CRM Master Data
- Business partner
- Organizational Management
- Product master
SAP CRM Transactional Processing
- Activity Management
- Transactional Processing
SAP CRM Master Data II
- SAP CRM Marketing
- SAP CRM Sales
- SAP CRM Service
- SAP CRM Analytics
CRM Middleware
CRM User Interface
SAP CRM Basic Functions
- CRM Billing
- Partner Processing
- Actions
- Pricing Fundamentals
SAP CRM Interaction Channels
- SAP CRM Channel Management
- SAP CRM Field Applications
- SAP CRM Interaction Center
SAP CRM Technology & Integration
- SAP CRM Solution - Foundation & Architecture
- Case Study Contents
- SAP Net Weaver Fundamentals